Question: What should I do if I would like to cancel my order?

Answer: Please write a message to our Client Service Department at


Question: Can I pay with cash on delivery to the courier?

Answer:  Yes, it is possible. In this case please choose this payment methode when ordering. 


Question: Where can I personally pick up my order?

Answer:  Currently this is not possible.


Q: Which courier company is delivering my order?

Answer:  We cooperate with GLS.


Question: Where can I check my tracking number?

Answer:  When starting your delivery, you’ll get an automatic system message to your email address, containing your tracking number given by GLS.


Question: How long is the delivery time?

Answer:  2 – 4 working days after the order.


Question: What is the sizing of the shoes?

Answer: We use the American sizing charts. For conversion and further info please check out our SIZE CHART.


Question: In case of changing my mind, in what time can I send back the product?

Answer:  Max. 30 days after delivery. For further info please check the SENDING BACK & RETURN menu.