Question: What should I do if I would like to cancel my order?
Answer: Please write a message to our Client Service Department at firstname.lastname@example.org
Question: Can I pay with cash on delivery to the courier?
Answer: Yes, it is possible. In this case please choose this payment methode when ordering.
Question: Where can I personally pick up my order?
Answer: Currently this is not possible.
Q: Which courier company is delivering my order?
Answer: We cooperate with GLS.
Question: Where can I check my tracking number?
Answer: When starting your delivery, you’ll get an automatic system message to your email address, containing your tracking number given by GLS.
Question: How long is the delivery time?
Answer: 2 – 4 working days after the order.
Question: What is the sizing of the shoes?
Answer: We use the American sizing charts. For conversion and further info please check out our SIZE CHART.
Question: In case of changing my mind, in what time can I send back the product?
Answer: Max. 30 days after delivery. For further info please check the SENDING BACK & RETURN menu.